1. Introduction

Candour Partners ("Candour", "we", "us", or "our") is committed to protecting your privacy and handling your personal data fairly, transparently and securely. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, use the Candour platform or otherwise interact with us.

2. Important Information and Who We Are

For the purposes of UK data protection law, Candour Partners is the "controller" of your personal data. This means that we decide how and why your personal data is used.

This Privacy Policy applies to:

• Visitors to our marketing website.
• Registered users of the Candour platform.
• Prospective customers, suppliers and partners we communicate with.

It should be read together with any other privacy or fair processing notices we provide on specific occasions. If you have any questions about this Policy, please contact us.

3. The Data We Collect About You

"Personal data" means any information that relates to an identified or identifiable individual. We may collect, use and store the following categories of personal data:

We may collect and process the following types of personal information:

• Identity Data: name, job title, company name and role.
• Contact Data: email address, phone number and business address.
• Account Data: login details, profile information, team membership and preferences.
• Technical Data: IP address, device identifiers, browser type, time zone setting, operating system and platform.
• Usage Data: how you use our website and platform, including pages viewed, features used and time spent.
• Transaction Data: subscription details, payment history and billing information (processed via our payment provider).
• Communications Data: enquiries, feedback and correspondence with us.

4. How We Use Your Personal Data

We process personal data to:

• Provide, operate and maintain the Candour platform and related services.
• Set up and manage user accounts, including authentication and security.
• Deliver insights, recommendations and tender information relevant to your organisation.
• Process payments and manage customer subscriptions and billing.
• Respond to enquiries, provide customer support and improve our services.
• Send service-related communications, such as changes to our platform, security alerts and important notices.
• Analyse usage to maintain, secure and optimise our website, platform and user experience.
• Comply with legal, regulatory and risk-management obligations.

5. Legal Bases for Processing

Under the UK GDPR, we must have a legal basis to process your personal data. Depending on the context, we rely on the following legal bases:

• Performance of a contract – where processing is necessary to provide our services to you or your organisation.
• Legitimate interests – for example, to operate, improve and secure our platform, to prevent abuse, and to grow our business in a proportionate way that does not override your rights.
• Consent – for certain optional activities such as sending you selected marketing communications, where required by law.
• Legal obligations – where we must process data to comply with applicable laws and regulations.

6. International Transfers

Some of our service providers may be located outside the UK. Where personal data is transferred internationally, we take steps to ensure an appropriate level of protection, such as using adequacy regulations or UK-approved standard contractual clauses.

7. Data Security

We use a combination of technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration or loss. Access to personal data is limited to those who have a business need to know and are subject to confidentiality obligations.

8. Data Retention

We retain personal data for as long as reasonably necessary to fulfil the purposes set out in this Policy, including to meet legal, regulatory, accounting or reporting requirements. When we no longer need personal data, we will securely delete or anonymise it.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Object to or request restriction of processing in certain circumstances.
• Request the transfer of your data to you or another service provider (data portability).
• Withdraw consent where we rely on consent (for example, for direct marketing communications).

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO). However, we would appreciate the chance to address your concerns before you contact the ICO, so please contact us in the first instance.

10. Contact Details

If you have any questions about this Privacy Policy, or wish to exercise your rights, you can contact us.

1. About This Cookie Policy

This Cookie Policy explains how Candour uses cookies and similar technologies on our website and within the Candour platform. It should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use a web application. They are widely used to make websites work, to remember your preferences and to provide information to website owners.

3. Types of Cookies We Use

We use a combination of first-party cookies (set by us) and third-party cookies (set by service providers) for the following purposes:

• Strictly Necessary Cookies: required for the website and platform to function properly (for example, to keep you signed in and to provide security features).
• Performance and Analytics Cookies: help us understand how visitors use our website and platform so we can improve performance, content and user experience.
• Functional Cookies: allow us to remember your preferences (such as language or region) and provide enhanced features.
• Marketing and Advertising Cookies: used to deliver relevant marketing messages and measure the effectiveness of campaigns, sometimes in partnership with third-party providers.

4. Cookies Used in the Candour Platform

Within the Candour application we use cookies and similar technologies to maintain your session, keep your account secure, remember in-product preferences and help us understand how features are used. Some of these cookies are essential to deliver the core service.

5. Managing Cookies

You can control cookies through your browser settings, including blocking or deleting cookies. If you disable certain cookies (particularly strictly necessary cookies), some parts of our website or platform may not function correctly.

Where required by law, we will ask for your consent before setting non-essential cookies, such as analytics or marketing cookies. You can update your cookie preferences at any time via your browser or, where available, via our on-site cookie controls.

6. Consent Mechanism

On your first visit to our website, you may see a cookie banner or pop-up explaining how we use cookies and asking you to confirm your preferences. By continuing to use our website after seeing that notice, or by selecting your preferences, you agree to our use of cookies as described in this Policy.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal or regulatory reasons. Please revisit this page regularly to stay informed about our use of cookies.

For more details, contact us.

1. About These Terms

These Website Terms of Use ("Terms") apply when you access or use the Candour website located at candourpartners.co.uk (or any related domains we operate). By using our website, you agree to these Terms. If you do not agree, you should not use the website.

2. Eligibility and Access

Our website is intended for business users in the UK construction and related sectors. You must ensure that any information you provide is accurate and that you have authority to act on behalf of your organisation where applicable.

3. Permitted Use

You may use our website only for lawful purposes and in accordance with these Terms. In particular, you agree not to:

• Copy, reproduce or redistribute substantial parts of the website content.
• Access or attempt to access areas of the site not intended for public use.
• Use the website in any way that could damage, disable or impair it.
• Use the website to send unsolicited or unauthorised advertising or spam.

4. Intellectual Property

Unless otherwise stated, all content on the website (including text, graphics, logos, icons and software) is owned or licensed by Candour and is protected by intellectual property laws. You may view and download content for your own internal business use, but you may not use it for any other purpose without our prior written consent.

5. Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for your convenience only. We do not control and are not responsible for the content, privacy policies or practices of third-party sites.

6. Disclaimers

While we aim to keep the information on our website accurate and up to date, it is provided for general information only and does not constitute advice on which you should rely. We make no representations or warranties, express or implied, about the completeness, accuracy, reliability or availability of the website or its content.

7. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for any loss or damage (whether direct, indirect, incidental or consequential) arising out of or in connection with your use of, or inability to use, our website. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under applicable law.

8. Changes to These Terms

We may update these Website Terms of Use from time to time. Any changes will be effective when we post the updated version on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

9. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where local law in your country of residence requires otherwise.

1. Purpose of This Policy

This Acceptable Use Policy sets out rules that apply when you access or use the Candour platform and related services. Its purpose is to protect all users, our data sources and partners, and to ensure that the platform is used responsibly and lawfully.

2. Prohibited Activities

You must not use the platform, or any data made available through it, to:

• Break any applicable law or regulation.
• Send spam, unsolicited marketing or other abusive communications.
• Infringe the intellectual property or other rights of Candour, our partners or any third party.
• Attempt to reverse engineer, decompile or otherwise access source code or underlying algorithms.
• Use automated tools (such as bots or scrapers) to harvest, copy or export substantial parts of the platform or its data.
• Upload or distribute malware, viruses or other harmful code.
• Interfere with or disrupt the integrity or performance of the platform.

3. Data and Content Usage

You may only use data and insights obtained through the Candour platform for your own internal business purposes, and in accordance with any agreement between Candour and your organisation. You must not resell, re-publish or create a competing service using data obtained from Candour without our explicit written consent.

4. Account and Security

You are responsible for keeping your login credentials confidential and for any activity carried out under your account. You must notify us promptly if you suspect any unauthorised access to your account or any other security incident.

5. Breach of This Policy

If we believe you have breached this Acceptable Use Policy, we may suspend or terminate your access to the platform, remove offending content, and/or take any other action we consider appropriate. Serious or repeated breaches may also result in legal action.

1. Scope

These Customer Terms & Conditions ("Customer Terms") set out the basis on which Candour provides paid subscriptions and services to business customers. They may be supplemented by a separate Order Form, Master Services Agreement or Statement of Work agreed with your organisation.

2. Subscription and Access

Subject to payment of applicable fees, we grant your organisation a limited, non-exclusive and non-transferable right for authorised users to access and use the Candour platform during the subscription term, for your internal business purposes only.

3. Fees and Payment

Subscription fees and payment terms will be set out in your Order Form or agreed commercial documentation. Unless otherwise agreed, fees are payable in advance and are non-refundable, except where we materially fail to provide the service as agreed and are unable to remedy that failure within a reasonable period.

4. Data Ownership

Your organisation retains ownership of the data and content you upload to the Candour platform ("Customer Data"). Candour retains ownership of the platform, software, tools, methodologies and any aggregated or anonymised data created from usage of the platform. We will use Customer Data only to provide and improve our services, comply with law and as otherwise agreed in writing.

5. Confidentiality

Both parties agree to keep each other's confidential information secret and to use it only for the purposes of performing the contract between us. This obligation continues after the end of our commercial relationship, subject to usual legal exceptions.

6. Term and Termination

The subscription term and any renewal provisions will be set out in your Order Form or agreement. Either party may terminate for material breach if the other party fails to remedy the breach within a reasonable period after written notice. On termination, access to the platform will cease and we will handle Customer Data in accordance with our agreement and data protection obligations.

7. Liability

Our liability to you in connection with the provision of services is subject to the limitations and exclusions set out in our agreement with your organisation. These Customer Terms do not seek to exclude liability where it cannot be excluded under applicable law.

1. Relationship with Customer Terms

These Application Terms & Conditions apply to individual end users of the Candour platform. They operate alongside the Customer Terms agreed with your organisation. If there is any conflict, the Customer Terms agreed with your organisation will prevail.

2. Your Responsibilities

You must use the Candour application only in accordance with instructions from your organisation and with our Acceptable Use Policy. You are responsible for any activity carried out under your user account and must keep your login details secure.

3. Platform Availability

We aim to provide a reliable and secure service, but we do not guarantee that the application will be available at all times. Planned maintenance, technical issues or factors outside our control may occasionally affect availability. Where possible, we will schedule maintenance to minimise disruption.

4. Changes to the Application

We may update, enhance or modify the application from time to time, including adding new features or removing legacy functionality. Where changes are material, we will provide reasonable notice to customers or explain the changes within the platform.

5. Contact

If you have any questions or concerns about these Application Terms & Conditions, or about how the platform is being used within your organisation, please contact your organisation's administrator in the first instance, or reach out to us.